SHIPPING POLICY

All orders are processed and shipped within 7–10 business days from the date of purchase.

At Once Upon a Tea, we ensure that every order is carefully packed to maintain freshness and quality. We ship through trusted courier partners so your order reaches you safely and on time. Once your order is dispatched, tracking details will be shared via email.

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Domestic Shipping

• We offer free standard delivery across India.
• Delivery typically takes 4–5 business days after dispatch, depending on your location.

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Shipping Address & Delivery

Customers are requested to provide a complete and accurate shipping address, including the correct PIN code. Once an order is placed, changes to the shipping address may not be possible.

Once Upon a Tea will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

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Delays Beyond Control

While we aim to deliver within the stated timelines, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, or regulatory issues. In such cases, no refunds or claims can be made for delayed deliveries.

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Food Product Notice

As our products are consumable in nature, we take utmost care in packaging and dispatch. However, Once Upon a Tea is not liable for any damage or delay caused during transit by third-party courier services.