REFUND & EXCHANGE POLICY

At Once Upon a Tea, we take great care in ensuring that every product is delivered fresh, safely packaged, and in perfect condition.

No Returns or Exchanges

Due to the consumable nature of our products, we do not offer returns or exchanges once an order has been delivered.

Damaged or Defective Products

In the rare event that you receive a product that is damaged, defective, or incorrect, we will gladly assist you.

To be eligible:

• You must notify us within 48 hours of delivery
• Please share clear images of the product and packaging as proof

Once verified, we will offer either:

• A replacement, or
• A refund, as deemed appropriate

Refund Process

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original mode of payment
• No additional charges will be applied for processing refunds

Non-Eligible Cases

We will not be able to process refunds or replacements in the following cases:

• Requests made after 48 hours of delivery
• Products that have been used, opened, or consumed
• Damage caused due to improper handling or storage after delivery
• Incorrect shipping details provided by the customer

Order Cancellation

Orders once placed cannot be cancelled.

Need Help?

For any concerns, please reach out to our customer support team with your order details. We’re here to ensure your experience remains smooth and enjoyable.