Once Upon A Tea Terms & Conditions

TERMS & CONDITIONS

1. About Us & Product Information

You can find all relevant information about Once Upon a Tea and our products on our website before placing an order. Key details will also be shared with you via email after your purchase.

2. Order Acceptance

We will notify you once your order has been received and accepted.

We reserve the right to refuse or cancel any order in situations including, but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Incomplete or unverifiable details

If an order is cancelled, any amount paid will be refunded.

3. Pricing & Payment

All prices are listed in INR. Payment must be completed at the time of placing the order. Your order will be processed only after successful payment confirmation.

4. Shipping & Delivery

All orders are processed within 7–10 business days. Delivery timelines depend on your location and are detailed in our Shipping Policy.

We strive to ensure timely delivery; however, delays caused by courier partners, weather conditions, or other external factors are beyond our control.

5. Product Nature & Variation

As our products are made using natural ingredients, slight variations in taste, colour, and aroma may occur. These are natural characteristics and do not indicate a defect.

6. Promotional Offers

Promotional codes, if applicable, must be applied at checkout before payment.

  • Codes are valid for a limited period and may be subject to minimum order value
  • Only one code can be used per order
  • Codes cannot be combined with other offers unless specified
  • Once applied and order is placed, codes cannot be modified

We reserve the right to withdraw or modify offers at any time.

7. Returns, Refunds & Cancellations

  • We do not offer returns or exchanges
  • Refunds are only applicable in case of damaged or defective products
  • Issues must be reported within 48 hours of delivery with supporting images
  • Orders once placed cannot be cancelled

8. Customer Information

Customers are requested to provide accurate and complete details, including shipping address and contact information, at the time of placing an order.

9. Limitation of Liability

  • Delays caused by external factors
  • Issues arising from misuse, improper handling, or storage
  • Any indirect or unforeseen damages

For detailed information regarding consumption, ingredients, and health-related considerations, please refer to our Health, Product & Consumption Disclaimer.

10. Intellectual Property

All content, branding, product names, and designs are the intellectual property of Once Upon a Tea and may not be used without prior written permission.

11. Use of Personal Information

Any personal information provided by you is handled in accordance with our Privacy Policy.

12. Complaints & Support

Our customer support team will make every effort to resolve any concerns or issues related to your order.

13. Updates to Terms

We may update these Terms & Conditions from time to time. Continued use of our website constitutes acceptance of the latest version.

HEALTH, PRODUCT & CONSUMPTION DISCLAIMER

Ingredient Transparency & Consumer Responsibility

We strive to provide accurate ingredient information for all our products. Customers are advised to carefully review ingredient lists before consumption and ensure suitability for their dietary needs and health conditions.

Allergy & Sensitivity Disclaimer

Our products may contain natural ingredients that could cause allergic reactions. Once Upon a Tea shall not be held liable for any adverse effects.

Non-Medical Product Disclaimer

Our products are for general wellness only and are not intended to diagnose, treat, cure, or prevent any disease.

Individual Results May Vary

Results may vary based on individual factors. We do not guarantee specific outcomes.

Product Usage & Storage Responsibility

Customers must follow proper usage and storage instructions. We are not liable for improper handling.

Natural Product Variation

Variations in taste, color, and aroma are natural and not defects.

Limitation of Liability

We are not liable for any direct or indirect damages arising from product use or consumption.

Health Advisory

Individuals who are pregnant, nursing, or have medical conditions should consult a healthcare professional before consumption.